TL;DR. Jeremy Hillman who is a Director of Corporate Communications at the World Bank found out that his son had been making in-App purchases of virtual FIFA players through his FIFA soccer game on his Xbox. He approached Microsoft but they refused to refund him the money because he himself had given the credit card details to FIFA and Xbox. Jeremy was surprised to see four consecutive entries of $109 in his credit card statement. A little investigating revealed that his son had been making in-App purchases through his FIFA soccer game on Xbox. Deeper investigations revealed that his son had bought virtual FIFA players and ended up making a total payment of $4500.00. Jeremy says, Jeremy approached Microsoft to make a refund of the amount because his son is a minor. But Microsoft replied with following message Jeremy himself acknowledged that he had entered his credit card details at the time of buying the game for his son, he states, “Yes, that is true, I had needed to do that to purchase the original game ($60) which is perfectly functional to play without any subsequent purchases. I had no knowledge that $100 in-game purchases could even be made and no wish for my credit card to be openly available for use for evermore.” Now Jeremy is thinking of filing a suit against Microsoft for the refund. You can read his full story here and decide who is at fault in this $4500.00 case.
